SCUF Vantage Troubleshooting

We are dedicated to providing players all around the world with professional-grade controllers. Please see below for answers to general questions regarding our SCUF Vantage PS4 Controller.

1. Technical Items


Thumbstick Responsiveness

Every controller has an area near the center of each thumbstick that’s software controlled to cut down on unintended movement. This area is sometimes referred to as a “deadzone” and involves subtle movements of the thumbsticks. Deadzones can also be present in games and vary by game.

For those who may be experiencing a deadzone issue with their SCUF Vantage, we are working to provide a software reconfiguration tool that will correct the issue soon. We will update you as soon as we have more information on this tool via our social media support channel @SCUFAssist on Twitter and through our website's support section.


Temporary Remapping

All players should be able to configure the Paddle Control System (P1, P2, P3, P4) and Sax Buttons (S1, S2) to fit different games.

Unless users change their mappings via the controller’s remapping switch or reset the SCUF
Vantage to default mappings by pressing the controller reset button, the mappings on the SCUF Vantage should stay saved.

Any paddle or Sax Button can be mapped to one of the following fifteen functions: X, O, Square, Triangle, Left D-pad, Right D-pad, Up D-pad, Down D-pad, R1, R2, R3, L1, L2, L3, or Touch Pad click.

Please note that the Share, Options, and PS buttons cannot be mapped to any paddle or Sax button since they’re not in-game functions.

Mappings can be changed through the controller’s remapping switch or can be reset to default mappings by pressing the controller reset button. Otherwise, your mappings should stay saved.

If you are not able to update or modify your mappings at all, this can be due to over-screwing the Hair Triggers. To resolve this issue, tune your Hair Triggers back to their initial position (flush with the base of the trigger) and try changing your mappings again.

In the rare case that your SCUF Vantage Wireless/Wired does not retain remapping configurations after the console has been turned off or powered down please see below for troubleshooting tips:

  • Step 1: Map your Paddles and Sax buttons while in Wireless (Bluetooth) mode.
  • Step 2: Before turning off your console, please ensure that the Wired/Wireless switch is all the way to the right (Bluetooth mode). If your switch is to the left in Wired mode (USB), it may cause your mappings to be reset.
  • Step 3: Turn off your controller by pressing the PS Button until the Quick Menu appears.
  • Step 4: Under Sound/Devices, select Turn Off Device.
  • Step 5: Turn off your PS4 by pressing the console’s power button.

In Case Thumbsticks Are Sticking

If the thumbsticks on your SCUF Vantage not returning to a centered position, this may be
due to an improperly seated faceplate or thumbstick, so please check your controller.

If, after firmly pressing your thumbsticks down and checking that your faceplate is properly
seated, your controller continues to have sticking thumbsticks, please contact customer service.

Please know that we have further increased our quality control measures to ensure that this
issue is eliminated entirely.


In Case Headphone and Speaker Volume Are Not Working

Please note that SCUF Vantage’s audio functionality is compatible in Wired mode (USB) only with 3.5mm wired headsets as stated clearly in the user instruction documents included with your Vantage controller.

When your controller is in Wired mode with the Wired/Wireless switch all the way to the left, and your headset is properly plugged into the controller’s 3.5mm jack port (and not into an external amp), please check your audio settings to ensure audio is coming through the headset:

  • Step 1: Hold the PS button and select Sound Devices on the pop-up menu.
  • Step 2: Ensure that All Audio is selected via the audio output setting.
  • Note: Game audio will not come through your headset if “Chat Audio” is selected.

If you’re using an audio mixer amp (which your headset connects into rather than the controller), and no sound is coming through the headset please do the following troubleshooting:

  • Step 1: Turn off the audio amp and turn it back on.
  • Step 2: You will be prompted by the PS4 to select a profile.
  • Step 3: Select the profile you’re currently using and audio should come through the headset again.

Turning the PS4 On from Your Controller

Bluetooth connectivity is required to turn on or wake up a PS4 system. Please note that the wired only version of the SCUF Vantage does not have Bluetooth connectivity. Bluetooth also becomes disabled when the SCUF Vantage Wireless/Wired model is switched to the left (Wired mode). In both of these instances, press the power button located on the front of your console to turn on your PS4.

Only when your SCUF Vantage Wired/Wireless is switched to the right (Wireless mode) and is already paired to your PS4, can your PS4 system be turned on from the controller by pressing the PS button.

In rare cases, some owners of SCUF Vantage Wireless/Wired models who keep their controller in Wireless mode are having to start the console by pressing the power button on the console itself. You may have to restart your PS4 console completely to see if the issue is resolved. If the issue persists, then go to PS4 settings under Bluetooth devices, delete any other paired controllers and restart the PS4 console again.

Please note that to charge your SCUF Vantage Wireless/Wired controller it must be switched back to wired mode and plugged in to your PlayStation 4 system via the provided High Speed Braided Micro-USB Cable.


Bluetooth Connectivity

The SCUF Vantage Wireless/Wired model uses Bluetooth to connect wirelessly to your PlayStation console when the Wired/Wireless switch is to the right (Wireless mode). Any Bluetooth connectivity can be subject to interference from other devices and other factors, such as distance between devices. If you experience any connection problems, players should eliminate potential sources of interference to improve the connection. For example, try moving or shutting down any wireless devices nearby.

If you are experiencing issues, be sure to slide the Wireless/Wired switch on your SCUF Vantage all the way to the right (Wireless mode). If that’s properly set, please ensure that the controller is correctly paired to the PS4 console and fully charged to have optimal connectivity strength and even consider restarting the PS4 with a full power down, not just Rest Mode.

If your issue persists when using the SCUF Vantage Wireless/Wired controller in Wireless mode, please contact customer service for additional support.

2. Frequently Asked Questions


What is the warranty for the SCUF Vantage? What is the return policy?

The SCUF Vantage comes with a 6-month (180 days) warranty from date of purchase. Details of our warranty can be found here: https://scufgaming.com/s/limited-warranty/ and our return policy can be found here: https://scufgaming.com/s/shipping-and-returns/


How to do a full reset on the device?

To perform a full reset of your SCUF Vantage:

  • Step 1: Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Using the provided 0.9mm SCUF Key, press the reset button located on the right inside of the inner faceplate (beneath the X button).
  • Step 3: Put the faceplate back on the controller and push to secure. You will hear the magnets “click” into place.
  • Note: Pressing the reset button on your SCUF Vantage will clear your Paddles & Sax buttons mappings as well as any Bluetooth pairings.

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How do I forget a Bluetooth device on my PS4 console?

To forget a Bluetooth device on your PS4 console:

  • Step 1: Go to the PlayStation dashboard by pressing the PS Button.
  • Step 2: Go to Settings > Devices > Bluetooth Devices.
  • Step 3: Select the desired device from the list. SCUF Vantage controllers are named “SCUF Controller” in the Bluetooth devices section.
  • Step 4: Select “Disconnect” option.
  • Step 5: Press the Options Button on your PS4 controller.
  • Step 6: Select “Forget Device”.
  • Step 7: Confirm.

If you do not have a controller already connected to your PS4 available, you can alternatively download the PlayStation Second Screen application on your smartphone. Available on the Apple Store and Google Play Store for Android.


What do I do if the Paddles & Sax buttons mappings on my SCUF Vantage are not saving?

In the rare case that your SCUF Vantage Wireless/Wired does not retain remapping configurations after the console has been turned off or powered down. Pllease see below for troubleshooting tips:

  • Step 1: Map your Paddles and Sax buttons while in Wireless (Bluetooth) mode.
  • Step 2: Before turning off your console, please ensure that the Wired/Wireless switch is all the way to the right (Bluetooth mode). If your switch is to the left in Wired mode (USB), it may cause your mappings to be reset.
  • Step 3: Turn off your controller by pressing the PS Button until the Quick Menu appears.
  • Step 4: Under Sound/Devices, select “Turn Off Device.”
  • Step 5: Turn off your PS4 by pressing the console’s power button.

My SCUF Vantage works in the PS4 menus, but not in game. What do I do?

If your SCUF Vantage works in the PS4 menus but not in-game, this can be due to over-screwing the Hair Triggers. To resolve this issue, tune your Hair Triggers back to their initial position (flush with the base of the trigger). If the problems persists, please try to reset your controller as follows:

  • Step 1: Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Using the provided 0.9mm SCUF Key, press the reset button located on the right inside of the inner faceplate (beneath the X button).
  • Step 3: Put the faceplate back on the controller and push to secure. You will hear the magnets “click” into place.
  • Note: Pressing the reset button on your SCUF Vantage will clear your Paddles & Sax buttons mappings as well as any Bluetooth pairings.

If your issue persists after trying the methods above, please contact customer service for additional support.


My SCUF Vantage thumbsticks are getting physically stuck. Can this be resolved?

If you are experiencing thumbsticks on your SCUF Vantage not returning to a centered position, this is most likely the result of an improperly seated faceplate or thumbstick, so please check your controller using the following troubleshooting:

  • Step 1: Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Remove the thumbstick by lifting it from the thumbstick shaft.
  • Step 3: Remove the anti-friction ring from the faceplate by pushing it outwards from the inside of the faceplate.
  • Step 4: Place the anti-friction ring back into the faceplate by pushing it into place from the front of the faceplate, aligning the teeth.
  • Step 5: Look at the thumbstick and make sure the tail of the SCUF logo is positioned at the bottom left. Then place the thumbstick back onto the thumbstick shaft and press firmly to secure.
  • Step 6: Put the faceplate back on the controller and push to secure. You will hear the magnets “click” into place.

In rare cases, this problem may persist even when the faceplate is properly seated. If, after firmly pressing your thumbsticks down, your controller has sticking thumbsticks, please contact customer service. Please know that we have further increased our quality control measures to ensure that this issue is eliminated entirely.


My controller isn’t charging.

The SCUF Vantage Wireless/Wired models must be placed in Wired mode (USB) in order to initiate charging.

  • Step 1: Plug in the provided High Speed Braided Micro-USB Cable to your controller’s micro-USB port.
  • Step 2: Plug in the other end of the cable to a USB port on your PlayStation 4 system.
  • Step 3: Switch the Wireless/Wired switch all the way to the left (Wired mode).

Please note that the SCUF Vantage Wired only model does not have a battery and therefore does not require charging.


Why doesn’t the audio bar work when the SCUF Vantage is in Wireless mode (Bluetooth)?

Please note that SCUF Vantage’s audio functionality is compatible in Wired mode (USB) only with 3.5mm wired headsets.


What is the color indicated by the LED & Light Bar on the SCUF Vantage for successful charging?

Just like the DualShock 4, the SCUF Vantage Wireless/Wired model will slowly blink orange while it is charging. It will stop blinking when the controller is fully charged. Please note that the SCUF Vantage Wired only model does not have a battery and does not require charging.


When will the PC compatibility be ready?

No further update is available at this time. Please follow SCUF on social media and subscribe to our newsletter for updates on SCUF products.


Why didn’t you use a DualShock 4 board?

SCUF’s commitment is to offer maximum performance, increased comfort and full customization. Building the SCUF Vantage from the ground-up allows us to implement innovative and game-changing features such as the removable magnetic faceplate, the Sax buttons or the removable vibration modules.


My controller randomly shuts off, what can I do?

A number of reasons can cause any controller to randomly shut off. Please see below for troubleshooting tips.

If you are playing with a SCUF Vantage Wireless/Wired model in Wireless mode (Bluetooth), please check that your controller is correctly paired and that the controller battery is charged.

If you are playing with a SCUF Vantage Wired model or a Wireless/Wired model in Wired mode (USB):

  • Step 1: Please check that you are using the provided High Speed Braided Micro-USB Cable.
  • Step 2: Please check that the cable is correctly connected to your controller’s micro-USB port and a USB port on your PlayStation 4 system.
  • Step 3: Inspect the cable for any damage.

If the problems persists, please try to reset your controller. To reset your controller:

  • Step 1: Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Using the provided 0.9mm SCUF Key, press the reset button located on the right inside of the inner faceplate (beneath the X button).
  • Step 3: Put the faceplate back on the controller and push to secure. You will hear the magnets “click” into place.
  • Note: Pressing the reset button on your SCUF Vantage will clear your Paddles & Sax buttons mappings as well as any Bluetooth pairings.

If your issue persists after trying the methods above, please contact customer service for additional support.


Why aren’t the Vibration modules of my SCUF Vantage always working?

The activation of the vibration modules is dependent on the game that you are playing. Please check in-game settings to ensure that vibrations are part of the game and that they are enabled as certain games allow you to disable this feature. If your vibration modules are not working as expected, please ensure that they are correctly connected as follows:

  • Step 1: Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Remove both Vibration Modules from the controller by lifting the finger notch on top of each of the modules.
  • Step 3: Place the Vibration Modules back in, ensuring that the module marked “L” is on the left of the controller, and the module marked “R” is on the right of the controller. Both marks should be facing the outside of the controller.
  • Step 4: Push each module to secure them, you will feel them “click” into place.
  • Step 5: Put the faceplate back on the controller and push to secure. You will hear the magnets “click” into place.
  • Note: Pressing the reset button on your SCUF Vantage will clear your Paddles & Sax buttons mappings as well as any Bluetooth pairings.

If the problems persists, please try to reset your controller. To reset your controller:

  • Step 1:Remove the faceplate by lifting it from the controller chassis using the two finger notches on each side of the handles.
  • Step 2: Using the provided 0.9mm SCUF Key, press the reset button located on the right inside of the inner faceplate (beneath the X button).
  • Step 3: Align the faceplate with the controller and push to secure. You will hear the magnets “click” into place.
  • Note: Pressing the reset button on your SCUF Vantage Wireless/Wired model will clear your Paddles & Sax buttons mappings, any Bluetooth pairings and restart the controller. Pressing the reset button on your SCUF Vantage Wired model will restart the controller.

If your issue persists after trying the methods above, please contact customer service for additional support.


Why is the SCUF Vantage micro-USB port upside down?

Due to the internal architecture of the SCUF Vantage, the micro-USB port of the controller has been placed in the opposite direction of the DualShock 4 controller.


Why does the SCUF Vantage have an asymmetric thumbstick layout ?

The SCUF Vantage was meticulously designed to improve performance, comfort, and maximize hand use. One of the key features of a SCUF controller is the Paddle Control System. Designed to allow users to keep their thumbs on their thumbsticks, this system allows you to perform advanced moves with previously un-used fingers on the back of the controller while keeping full control of movement and aim.

On many games, the left thumbstick click (L3) is used for sprinting and therefore used very often for long periods of time during gameplay. To provide the most ergonomic experience, the SCUF Vantage features a left thumbstick in an offset position that allows the hand to open up more easily in order to press the left thumbstick while also using the back paddles on the controller.

The right thumbstick is however typically used to control the aim or the camera movement in-game, and requires the thumb to come in at a different angle, which is achieved with its current position on all next-generation controllers.


What headsets can the SCUF Vantage be used with?

The SCUF Vantage is compatible with the following type of headsets:

  • 1. Wired headsets equipped with a 3.5mm jack connected to the controller.
  • 2. Wired headsets equipped with a USB cable connected to a USB Port on the PS4 Console.
  • 3. Wired and Wireless headsets connected to an external audio mixer amp or base. The audio mixer amp or base is connected to a USB port on the console.

Headsets of type 2 and 3 connect directly to the console and are fully compatible with the SCUF Vantage. If while using those headsets, no sound is coming through the headset, please do the following troubleshooting:

  • Step 1: Turn off the audio amp or headset base and turn it back on.
  • Step 2: You will be prompted by the PS4 to select a profile.
  • Step 3: Select the profile you’re currently using and audio should come through the headset again.

Headsets of type 1 must have a 3.5mm audio and need to be connected into the SCUF Vantage 3.5mm audio jack port directly. Please note that SCUF Vantage’s audio functionality is compatible in Wired mode (USB) only as stated in the user instructions documents included with your Vantage controller. If you own a SCUF Vantage Wireless/Wired model, please ensure that the Wired/Wireless switch is all the way to the left (Wired mode).