General Inquiries

We are dedicated to providing players all around the world with professional-grade controllers. Every SCUF controller is hand-crafted, hand-finished, and hand-tested. Please see the list below for answers to general questions to our customer support team.


Repair, Upgrade and Return Request Form

Please use this form to submit a repair, upgrade or return.


What are your hours of operation?

Scuf Gaming Customer Support's normal hours of operation are Monday through Friday from 9:00 AM to 7:00 PM Eastern Standard Time, Saturdays from 10:00 AM to 4:00 PM, and closed on Sunday.

Holiday Hours will begin on November 24, 2018 and end on December 21st, 2018. We will be open from 9 AM to 9 PM Eastern Standard Time, Saturdays from 9:00 AM to 5 PM, and Sundays 11:00 AM to 4:00 PM. We will be closed on November 23rd in observance of Thanksgiving and December 25th thru the 26th in observance of Christmas.

You can also contact us via email here or by calling (844) SCUF-IT-UP (728-3488) U.S. & Canada Only or (404) 851-9261.


What is your contact information?

Customer Support can be contacted via email here or by calling (404) 851-9261.
Customer Support is available Monday through Friday from 9:00 AM to 7:00 PM Easter Standard Time, and Saturdays from 10:00 AM to 4:00 PM.

Mailing Address:
Scuf Gaming International LLC
3970 Johns Creek Court,
Suite 325
Suwanee, GA 30024

Scuf Gaming Europe Ltd
16 Gelders Hall Road
Shepshed
LE12 9NH Leicestershire, UK

Phone:
(844) SCUF-IT-UP (728-3488)
US & Canada Only

(404) 851-9261
All Other Countries


SCUF Grip vs. Pro Grip: What's the difference?

SCUF Grip is a military-grade rubber coating that covers the back side of the controller for a texturized feel that is cool to the touch and allows the controller to adhere more securely to the hands. If you do not want the entire back of the controller coated with SCUF grip, we also offer SCUF grip handles for the SCUF Infinity1 controller, so that the grip is only maintained where your palms are touching the controller.

Pro Grip is a softer rubber that coats the back of the handles, allowing your fingers to conform comfortably for a better handle on the controller.

We offer the SCUF Grip + Pro Grip combo for the best of both worlds: the definitive security and control of SCUF Grip along the back of the controller matched with the soft, logo-embossed Pro Grip handles.


SCUF Key vs. Allen Key vs. EMR Magnetic Key: What's the difference?

The SCUF Key is a 1.5mm hexagonal key designed to install or remove your SCUF paddles. The SCUF key can be included with a bag of tools packaged with your SCUF controller, or as a standalone accessory. The SCUF Key can be purchased under our accessories section for $4.95.

The Allen Key is a .9mm hexagonal key designed to adjust the tension of the trigger stop mechanisms for your SCUF Infinity1 or SCUF Hybrid/Classic controller. This key is located within the small bag of tools packaged with your SCUF controller.

The ElectroMagnetic Remapping Magnet Key (a.k.a. EMR Key, EMR Mag Key) is a small magnet with the SCUF logo on one side, and a red magnet symbol on the other. It interacts with your SCUF Infinity1 or SCUF Infinity4PS controller to change the functions of the SCUF paddles. This is attached to a keychain and a set of instructions, and is packaged either with your SCUF controller, or as a standalone accessory. The EMR Key can be purchased in our accessories section for $8.95.


Reviewer Request

If you wish to contact us regarding a review request, please use the form available here.


Sponsorship Inquiries

If you wish to contact us regarding sponsorship inquiries, please use the form available here.


Can I use a 3rd party grip add-on product with my SCUF Controller?

We do not advise using a 3rd Party grip add-on product with your SCUF controller. The additional thickness of the grip can make the controller feel unnatural and can also interfere with the operation of the paddles on the back. We recommend having Grip as an integral part of the controller, which is why we offer SCUF Grip and recommend a “No-Sweat Grip solution” in the form of GamerGrip. Additionally, we cannot guarantee repairing or servicing any controllers with added grip because it can deface the controller as we remove the Grip.


Can I change my paddle configuration?

Yes, you can! You can send your controller back to us to have your paddle configuration changed for a small fee. When sending your controller to us, please click on this link and be sure to fill out the information related to the controller you are returning.

** PLEASE NOTE: We strongly suggest that you use a traceable delivery service when shipping your controller.

Please send your completed form and controller to:
Scuf Gaming
3970 Johns Creek Ct, Suite 325
Suwanee, GA 30024


I want to add a feature to my SCUF Controller, but I don't see it.

If you are not able to select an option on our website, it is not available for the controller you are customizing. This could be because we are currently out-of-stock on that item or, in the case of many team controllers, we are only able to offer a specific configuration for certain SCUF designs.


The SCUF Controller I want is out-of-stock; when will I be able to order it?

We update our inventory frequently, so keep an eye on our website and you won’t miss when it’s back in stock!
You can also contact our Customer Support department via email here or by calling 844-SCUF-IT-UP or (404) 851-9261.

Customer Support is available Monday through Friday from 9:00 AM to 7:00 PM Eastern Standard Time, and Saturdays from 10:00 AM to 4:00 PM.


Can I get a custom design on my SCUF Controller?

We do not currently offer this service, but may incorporate it in the future!


Can I use a discount code in combination with a gift card?

Discount codes can be combined with gift card purchases. If you are trying to make a purchase with a gift card, please enter the gift card code in the “Gift Card” section of the shopping cart, and the discount code in the “Apply Discount Code” section.


My gift card won't work - what should I do?

If the gift code you're trying to use is not working, please contact customer support here. If you have more than one gift card and wish to use them on a single purchase, you will need to contact us in order to combine card values into a single discount code. If your gift card was purchased before January 2014 you'll need to contact us to reactivate your code.


How do I use my SCUF Gift Card?

Your SCUF Gift Card has a twenty-character coupon code on the back which can be entered in your shopping cart. Enter your code in the “Gift Cards” section and hit “ADD”. This will discount your order the amount of your gift card. The code is case-sensitive.


I was charged multiple times but I only have one order. What should I do?

Although a transaction was declined, your account may show that you were charged for a failed purchase. Most banks can take 1-7 business days to return funds to your account, although the transaction did not go through. We can also verify whether or not your transaction was successful. Allow 24 hours and contact us if you have not seen the funds returned to your account.


I'm getting a payment error after I try to pay with credit card. What does it mean?

Most failed transactions are due to an inconsistency between the information submitted at the time of your order and the information that your financial institution has on file. Please confirm that you've entered the correct billing name and address and try your transaction again.


What payment methods does SCUF Gaming accept?

We accept standard bank-issued credit and debit cards, Amazon and PayPal. Pre-paid cards may experience errors if the card has not been registered to your address.

Contact Us

 
Contact us via Web
Click the link below to submit a ticket regarding your controller. We will respond as promptly as possible.

Submit a Ticket

 
Contact us by Phone
For US & Canada dial
+1-844-SCUF-IT-UP (728-3488)

For United Kingdom
01509 812110

For European Countries
+44 1509 812110

For all other countries dial
1-404-851-9261

 
Message us on Twitter
Tweet our customer support team M-F 9am to 11pm, Sat 10am to 4pm, Sun 10am to 4pm Eastern

@SCUFAssist