SCUF Update on COVID-19
March 26, 2020
To our community,
We hope you and your family are safe and healthy during these difficult times. We wanted to update you on how SCUF is operating amid the COVID-19 outbreak. Customers can continue to shop on scufgaming.com. There is a rotating crew of SCUF Gaming employees that are working hard to fulfill orders.
We are following the recommended health and safety standards — flexible and staggered work schedules, social distancing, plus additional sanitization — to ensure the ongoing safety of our customers, team and premises. Due to these precautions, it will now take us a bit longer to craft and ship out your SCUF purchases.
For any new customer orders and services as of March 26th, we are making the following adjustments:
1 to 2 business days to process pre-built, ready to ship controller orders
2 to 4 week build times to process custom controller orders
Standard shipping shipping option only
Returns and repairs to be completed as quickly as possible in the order they were received
Customer service limited to email only
Please note that while we are doing our best, there may also be unforeseen delays in transit due to how our shipping partners prioritize deliveries, including essential goods.
We will continue to share updates as we have them. For more information, click here.