SCUF Update on COVID-19
May 6, 2020
To our community,
Our home state of Georgia has eased restrictions allowing businesses to reopen and employees to return back to work. While we are gradually resuming full production, we are maintaining a smaller on-site workforce to keep our team safe.
As we increase capacity, we will continue to do our best to ensure timely delivery of your orders and to work through the high volume of requests.
You can still continue to shop scufgaming.com, but please note the following adjustments to our services:
1 to 4 business days to process pre-built, ready to ship controller orders
5 to 7 weeks to process and build custom controller orders
standard shipping option only
customer support via phone and chat operating in a limited capacity
We hope you understand that during these unprecedented times, you may experience some delays in delivery or in reaching our service team. Due to the circumstances, we will not be accepting returns for repair until we have a full workforce. If you currently have a repair with us, the expected repair time is 21 to 30 business days.
We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. For additional information, visit us here.